Ross Telfer - Fractional Commercial & Growth Operator, Exit-Focused Advisor, NED
EXECUTIVE POSITIONING
I work with founder-led £10m+ service businesses to increase sales output, improve commercial discipline and expand EBITDA ahead of scale or exit.
30+ years building, scaling and transforming revenue-led organisations across UK, Europe and South Africa.
Specialist in:
Sales engine optimisation
Cost-to-serve reduction
Outsourcing and offshore structuring (where appropriate)
Commission and incentive redesign
Governance and reporting professionalisation
Exit readiness
I operate on a fractional basis (2–4 days per month) or through defined transformation mandates.
WHAT I DO FOR FOUNDERS
Revenue Acceleration
Lift conversion and output from existing sales teams
Install forecasting and accountability cadence
Redesign incentives aligned to margin
Build inside sales / telesales capability where required
Cost & Margin Expansion
Structural Opex review
Sales productivity modelling
Remove non-performing layers
Assess and implement offshore/outsourced models (when appropriate)
Exit Preparation
Stabilise recurring revenue
Improve retention
Increase EBITDA multiples through operational discipline
Professionalise board reporting
SELECTED IMPACT
Grew revenue from €6m to €22m in 18 months (450 FTE multi-lingual sales operation)
Delivered £17m incremental EBITDA in large-scale retail contact centre transformation
Reduced churn from 25.1% to 15.6% in competitive telco market
Built and exited a 400-seat BPO business
Closed £30m+ in BPO contracts (3-year value)
Led operations of 4,000+ FTE across multi-site international environments
CURRENT & RECENT ENGAGEMENTS
Teleperformance – Global
Strategic commercial leadership within Meta sales LOB, focused on revenue optimisation and margin governance.
Gazelle Discovery – Founder
Advising BPO and sales-led businesses on growth, outsourcing strategy and exit planning.
Held senior roles with Mitie, Dimension Data, Vodafone, Talk Talk, Shop Direct, Teleperformance
BOARD & GOVERNANCE
IoD Chartered Director Diploma
IMD – Finance for Non-Finance Directors
Cranfield School of Management – Strategy Programme
Available for:
Fractional CRO / Commercial Director mandates
Growth & EBITDA transformation projects
NED roles within sales-led and service businesses